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Laura Vigliotta, CCXP, is an accomplished professional in customer experience with extensive leadership roles at Asurion, where Laura serves as Senior Director and previously as Director of Customer Experience. Prior experience includes significant positions at AARP, such as Senior Advisor in AARP Experience, VOC Insights, and Measurement, as well as Manager of Listening Programs and Analyst in Membership Segmentation. Additional experience encompasses roles at The Bar Method as an Instructor, and consulting and analyst positions at MarketBridge and Travelex Global Business Payments. Laura holds a Bachelor of Arts in French Language and World Business from the University of Tennessee, Knoxville, and has further education from the W. P. Carey School of Business at Arizona State University.