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Michael Nicol is a seasoned professional with a diverse background in operations and IT management. Currently serving as Global Operations Manager at Astreya since August 2022, Michael oversees service delivery for Dropbox. Prior experience includes functioning as CIS Service Desk Manager at Capgemini, where responsibilities encompassed multi-client service desk management, SLA reporting, and virtual assistant development. Michael's tenure at Stanford Hotels as IT Systems Specialist involved PoS system administration, enterprise-level support, and project management. Previous roles also include Tech Development Trainer at Sonic, focusing on networking and telecom training, and Technical Specialist at Office Depot, handling sales and diagnostics.