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Ben L. is a seasoned IT professional with extensive experience in applications support and service desk management. Currently serving as a Business Software Support Analyst at Associated since June 2018, Ben oversees an applications helpdesk catering to over 600 users, addressing cross-division business processes across accounting, infrastructure, and operations. Prior to this role, Ben worked as a Sr. Service Desk Technician at PC Connection / Valcom from August 2013 to September 2016, where responsibilities included managing multi-client support for ITIL certified SaaS web applications and executing maintenance deployments. Ben’s career began at Shure Incorporated, where from February 2000 to November 2012, documentation and support for SQL, MS Access, and classic ASP/.NET applications were provided and coordinated.