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Adam Mather is an experienced professional in customer experience and business analysis, currently serving as the Customer Experience Owner for Everyday Money and Digital at ASB Bank since July 2016. Previously, Adam held multiple roles at WEX New Zealand between August 2015 and July 2016, delivering business analysis services and facilitating Agile project adaptations. Adam also worked at StepChange Debt Charity as a Business Analyst from September 2013 to March 2015, focusing on operational processes and IT delivery. Earlier experience includes positions at O2 (Telefónica UK), where Adam identified continuous improvement opportunities, managed change projects, and provided customer service, as well as working as a Corporate Travel Agent at Carlson Wagonlit Travel. Adam's diverse background positions him as a knowledgeable leader in enhancing digital experiences and customer satisfaction.