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Brenda Beavon is currently the Customer Service Solutions Director at ArvatoConnect. With a background in various roles such as Solutions Architect and Head of Consumer Transformation, Brenda has extensive experience in project management, contact center solutions, and performance improvement. She has worked with major organizations like Royal Mail and CCA UK, contributing to the development of industry best practices. Brenda's career has been distinguished by her expertise in delivering major change initiatives and her focus on enhancing customer service strategies.