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Thomas Batchelor is an experienced professional currently serving as the Service Management Product Owner at ARO Technology, overseeing the ServiceNow ITSM tool's end-to-end service provision and development. Previously, Thomas held several roles at AB InBev, including Software License Manager, where responsibilities encompassed managing technology licenses, implementing process improvements, and leading software deployments, as well as serving as Service Transition Leading Expert and Knowledge Manager. Thomas's career also includes positions at DHL IT Services as a Quality Assurance and Training Specialist and as a Service Desk Analyst, where interaction with users and support teams was paramount. Earlier roles included working as a Junior DPS Agent and providing proofreading and teaching services. Thomas holds a degree in English Language and Creative Writing from the University of Gloucestershire.