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Joe Daoud is a seasoned professional in customer success and technical support, currently serving as the Director of Customer Success Management at Armis since May 2020, where responsibilities include managing a portfolio of accounts, ensuring client adoption and retention, and fostering strong relationships through effective communication. Prior to Armis, Joe held various positions at BlackBerry, including Product Support Manager, overseeing a team of Product Support Engineers, and at Cylance Inc., functioning as a Product Support Engineer and Team Lead. Joe's extensive experience also includes roles at Scantron Corporation and Edulink Systems, providing technical support, training, and project management for numerous customers. Joe has pursued education in web development and design through multiple institutions, achieving certifications in Full Stack Web Development and Computer Information Systems.