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Delia Guale has extensive experience in customer service within the healthcare sector, particularly focusing on Medicare and Medicaid programs. Currently serving as an MCO Customer Service Representative at ArchCare since September 2015, Delia assists current and prospective customers with inquiries related to Archcare Advantage, MLTC/ACL, and Archcare Senior Life. Prior to this role, Delia spent over a decade at Affinity Health Plan, working as a Medicare Customer Service Supervisor, where responsibilities included leading a team, participating in organizational meetings to enhance workflows, and ensuring collaborative processes across departments. Delia also held positions as a Medical Management/Customer Service Supervisor and Customer Service Representative at Affinity, demonstrating a commitment to training and motivating staff while effectively handling customer issues and complaints.