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Alessia Mattiocco has held a variety of roles since 2015. In 2015, they were a Volunteer at the EU Pavillion for EXPO 2015 S.p.A. In 2018, they were an English Teacher at AKD School for Cambodia Job Foundation, a Booking Center & Customer Service for Tourist Point S.r.l. Gruppo MilanoCard, and a Hostess di terra for Airport Handling S.p.A. In 2019, they were a Travel Consultant for Gattinoni Group and a Team Leader and Travel Agent for Sanpietroburgo.it. Alessia has been with Snowit since 2020, first as a Travel & Customer Relations Specialist and currently as a Customer Care Manager.

Alessia Mattiocco obtained a Bachelor's degree in Foreign Languages from Università di Pavia in 2018. In 2019, they completed a post-graduate course in Legal Translation (ITA-ENG/ENG-ITA) at Università degli Studi di Milano. In August 2022, they obtained a certification in Phone-Based Customer Service from LinkedIn.