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Mahmoud Abdelqader is a seasoned professional in the insurance and customer experience industry, currently serving as a Senior Officer for Indirect Business and Customer Experience at GIG - Jordan since August 2015. Responsibilities include providing information and advice to customers about insurance policies while effectively resolving complaints. Mahmoud possesses strong communication, analytical, and problem-solving skills, complemented by a solid background in financial services, having also worked at First Finance as an Operations Officer and in a customer service role at تمويل الأولى. Educational qualifications include a Bachelor's degree in Financial Economics from The Hashemite University. Mahmoud is proficient in Microsoft Office and committed to continuous professional development, evidenced by completed courses in insurance principles, internal audit, and customer service.