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Adam James is currently working as the Manager of Customer Care Engineering at Appspace. Previously, Adam has held various positions including Sr. Technical Support Engineer - Lead, Senior Technical Support Engineer, and Technical Support Engineer at West Kent Housing Association. Before that, Adam worked as an IT Technician at Sky and also had a role as a Performance Management Specialist during a secondment. Additionally, Adam has experience as a Network Engineer. At Appspace, Adam sets clear goals, expectations, and tracks goal progress for the support team, providing regular feedback to foster professional growth. Adam also conducts routine 1:1 meetings with each Support Engineer to assess performance, address challenges, and provide mentorship.