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Adam Wallace is an experienced professional in customer service and project management, currently serving as a Senior Customer Service Manager at Applied Systems since March 2021, following a role as Customer Success Manager. Previously, Adam held positions as a Customer Success Manager at EZLynx and Implementation Project Manager at Lightbeam Health Solutions, where responsibilities included managing implementation project lifecycles and client goals. Adam's career also includes leadership roles at Primal Health, LP, and M3 Global Research, focusing on customer engagement and marketing strategy development. Earlier experience at Research Now involved directing client service initiatives, while Adam's foundation in program management was established at Citi, overseeing credit card marketing programs. Adam holds a Bachelor of Arts in Business/Public Relations from The University of Texas at Arlington.