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Joy X. is a seasoned professional with extensive experience in product operations and program management across several leading technology companies. Currently at Anthropic, Joy X. focuses on developing safer and more reliable AI systems. Prior roles include Senior Technical Program Manager at Twilio, where Joy X. advised R&D leadership for a large team, and Senior Product Operations Manager at Segment, instrumental in establishing product development life cycle processes. Joy X. also held significant positions at Samsara, Box, Karten Design, and had early experiences in operations and research internships. Joy X. holds a Bachelor of Science in Business Administration from the University of Southern California.