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Susan Ferraro-Taubald has a diverse background in operations and training within the healthcare and retail sectors, currently serving as the Virtual Operations Manager at Amplity Health since June 2023. Previously, Susan spent a decade at Novartis, ascending through roles such as Associate Director of the Customer Engagement Center Training Lead and Manager of Training and Compliance in the Contact Center Group. Earlier experience includes visual merchandising and management positions at Saks Fifth Avenue, Brooks Brothers, and Crate and Barrel. Educational credentials include an Associate of Applied Sciences in Fashion Merchandising Management from the Fashion Institute of Technology and a US Healthcare Compliance Certification from Seton Hall University School of Law.