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Pawan Kumar Srivastava is an accomplished engineering director at Ameriprise Financial Services, LLC, specializing in Service Now Platform since December 2024. Previously, Pawan served as Director of Service Now Operations and Service Management Consulting at Optum from September 2013 to December 2024, focusing on hiring, training, and managing high-performing teams. Earlier roles included Associate Director overseeing digital transformation and continuous improvement, Lead Quality Assurance at HCL Technologies leading CMMI L5 certification, and Senior Analyst in Quality Assurance at Computer Sciences Corporation. Pawan holds a Master of Science in Consultancy Management from the Birla Institute of Technology and Science, a Master’s in Total Quality Management from the University of Lucknow, and a Bachelor’s in Statistics and Computer Applications from Lucknow Christian College.