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Jennifer Baker is an experienced leader in the healthcare operations sector with a career spanning over two decades. Currently, Jennifer serves as the Director of Extended Business Office and the Director of Process Improvement at Americollect since April 2015. Prior to this role, Jennifer held various positions at Humana from May 1993 to March 2015, including Director of Service Operations, where significant accomplishments included managing a $5M budget, executing 25 process enhancements, and achieving a 50% reduction in inventory. Jennifer's extensive background in service operations and team leadership underscores a commitment to process improvement and operational efficiency.