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Ben Burbank is a seasoned professional with extensive experience in project management and technology roles, currently serving as the Senior Manager of Developer Experience Platform at American Airlines since November 2009. Burbank has led initiatives in DevOps and Agile practices, establishing coaching programs and continuous learning cultures, while also driving significant improvements in operational efficiency, including a 700% increase in deployment frequency. Prior to this, Burbank held various positions at American Airlines, including Loyalty Technology Manager and Cargo Release Manager, where notable achievements included maintaining a 99.99% system uptime for the AAdvantage program and successfully merging two frequent flyer programs. Burbank's earlier experience includes roles at Tel-Tron, Traveling Coaches, and Perot Systems, fostering a solid foundation in project management and technical operations, supported by academic qualifications in Information Technology Project Management and Technical Management from DeVry University.