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Jessika Arenas is an experienced professional currently serving as Head of CX at Cobee since January 2022. Previously, Jessika worked at Treatwell from September 2014 to June 2021, holding multiple roles including CX Operations Manager ITES, Operations Manager Spain, Operations Executive, and Admin Executive, where responsibilities included leading customer care teams, optimizing business processes, and managing marketplace quality control. Earlier experience includes a position as Logistics Analyst at Pfizer from July 2010 to May 2014, where Jessika developed internal processes for the delivery of promotional materials and supported corporate social responsibility initiatives. Jessika holds a degree from Instituto Universitario Tecnologico Americo Vespucio, earned between 2006 and 2010.