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Mark Howard is a seasoned professional with extensive experience in management and analysis within the public and private sectors. Currently serving as Senior Manager of Membership Services at Ambulance Victoria since March 2010, Mark oversees a critical revenue-generating Membership Scheme and services over 2.6 million Victorians. Prior roles include Customer Service Adviser at Centrelink, where high-quality service was delivered during sensitive times, and Business Analyst at Mercer, responsible for software administration and reporting. Mark's leadership capabilities were demonstrated in previous positions as Team Leader at both Mercer HR Superannuation Helpline and AXA APH, where significant contributions to revenue generation and operational improvement were achieved. Mark holds dual Executive Masters in Public Administration from ANZSOG and Monash University and an Associate Diploma in Engineering (Electronics).