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Upasana Thapar serves as the Director of Customer Success at Altudo since May 2020, overseeing a Book of Business for five products, generating over $3 million in revenue, and developing an operations strategy for a profitable Customer Success unit. Previously, Upasana held the position of Associate Director of Customer Success for Similarweb, achieving substantial growth in the Indian market, and also managed customer experience for over 50 clients as a Customer Success Manager. With a background in sales and client servicing, Upasana has experience as a Sales Consultant at Meltwater and as Manager of Corporate Connect at iimjobs.com, facilitating digital strategy and recruitment solutions. Additional roles include Sales Manager at Zomato during a key expansion phase and internships at Oberoi Hotels & Resorts and DLF Brands Limited. Upasana holds a Global MBA in Marketing from SP Jain School of Global Management and a B.Com (Hons) from Delhi University.