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Kristy Caples has a strong background in banking and customer service, currently serving as the Implementation and System Support Lead at Alliance Association Bank since October 2014. Prior experience includes supervising a team at Pinnacle Bank as the Pinn Bank for Business eBanking Supervisor, where responsibilities encompassed customer support, document accuracy, ACH file processing, and training staff and customers on new products. Kristy also held a role as Assistant Manager/Baker at Siedlik Bakery, managing financial records and inventory while providing customer assistance. Earlier in the career, Kristy worked at PayPal as a Merchant Solutions Outreach Agent, focusing on customer outreach, feedback collection, and educational support. Kristy earned a Master of Science in Management and a Bachelor’s Degree in Business Management from Bellevue University.