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Ekaterina Shumova has a diverse work experience in various industries. Ekaterina most recently worked at GuestReady as the Global Head of Customer Support starting in January 2023. Prior to that, they were employed at Stuart where they held multiple roles, including Senior Training and Knowledge Manager from July 2022 to January 2023, Senior Training Manager from January 2022 to July 2022, and Training Manager from August 2021 to January 2022. Before their time at Stuart, Ekaterina worked at eDreams ODIGEO as a Group CS Training Specialist from November 2019 to August 2021. Ekaterina also worked at TELUS International Europe as a Customer Support and Sales Team Leader from October 2018 to November 2019 and as a Travel Sales Consultant with German language skills from May 2018 to October 2018. Ekaterina's previous experience includes working as a Certified Personal Trainer at the American Council on Exercise (ACE Fitness) from 2017 to 2018, an Online Marketing Intern for Philips TVs at TP Vision from 2015 to 2016, and a Social Media and Online Marketing Intern at 123Scoop from September 2013 to February 2014.

Ekaterina Shumova completed their high school education at St. Kliment Ohridski Gymnasium in Bulgaria from 2005 to 2010. During this time, they focused on studying mathematics and computer science. In 2010, they enrolled at De Haagse Hogeschool, also known as The Hague University of Applied Sciences, where they pursued a bachelor's degree in International Business and Management. Ekaterina successfully completed their undergraduate studies in 2014. In 2013, Ekaterina briefly attended the University of Brawijaya, but no specific degree was mentioned for this period.