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Becky Cilano has over 23 years of experience in the employee benefits consulting industry, currently serving as the Director of Customer Experience at Relph Benefit Advisors, a subsidiary of the Alera Group, since 2000. In this role, Becky has played a vital part in managing service expansion and recruiting efforts during notable company growth. Prior positions at Relph include Senior Manager, where contributions to team development and new processes were essential for accommodating an expanding client base, and Group Benefits Administrator/Customer Service Manager, where back-office functions and new hire training were key responsibilities. Early career experience includes roles in customer service and account management within the insurance sector. Becky Cilano holds an Associate of Occupational Studies degree in Paraprofessional Accounting from Rochester Business Institute.