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Crystal Koch is an experienced EDI Analyst at ´¡±ô±ð²Ô® since November 2018, responsible for monitoring EDI systems and managing processing issues. Previously, Crystal held roles including Sales Operations Manager, where responsibilities included overseeing system integrations and onboarding new trading partners, and Customer Relations Specialist, focusing on customer engagement and issue resolution. Earlier experience at Electronic Arts involved providing high-level support to executive clients and managing customer relations, along with serving as a Quality Assurance Development Specialist at iEnergizer. Proficient in tools such as Salesforce, Slack, and Microsoft Suite, Crystal demonstrates strong analytical and customer service skills throughout a diverse career in customer relations and operations.