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Charlotte Duce has a diverse work experience in the field of IT and operations support. Charlotte began their career at BCS, The Chartered Institute for IT, where they initially worked as a Customer Service Advisor from September 2015 to December 2017. Charlotte then transitioned to the role of Operations Support Officer from December 2017 to October 2022, before taking on the position of Senior Operations Support Officer from January 2019 to October 2022. In October 2022, Charlotte joined UK Shared Business Services Ltd (UK SBS) as a Test Analyst and worked there until May 2023. Currently, they are employed as a Zendesk Systems Engineer at Alchemy Global Solutions, starting from May 2023.

Charlotte Duce pursued their education from 2021 to 2024 at QA Apprentice, where they obtained a Bachelor of Science degree in Digital Technology Solutions. Additionally, they also acquired the Certified Tester Foundation Level (CTFL) certification from ISTQB® - International Software Testing Qualifications Board in March 2023. Charlotte also holds a BCS Foundation certificate in Business Analysis from BCS. Moreover, they have completed the Zendesk Support Administrator certification provided by Zendesk. The specific months and years of obtaining the BCS Foundation certificate and the Zendesk Support Administrator certification are not provided.