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Katrina Bates is an experienced customer service and systems manager currently working at the Alameda County Water District since October 2017. In this role, Katrina oversees the accuracy and compliance of customer service and meter reading operations, implementing improvements where necessary. Previous positions include customer service supervisor roles at the Alameda County Water District and the City of Santa Clara, where Katrina developed comprehensive customer service programs, supervised teams, and conducted data analyses to enhance operational efficiencies. Early career experience includes staffing management at Nelson Staffing and customer service roles at Wells Fargo, complemented by a Bachelor of Science in Business Management from the University of Phoenix.