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Nils Kirchhoff has extensive work experience in digital customer interaction and digital service. From 2020 to present, they have been working as the Head of Digital Customer Interaction at E.ON Deutschland, where they are responsible for leading a campaign squad focused on customer loyalty and digital shift. In this role, they manage a large budget, sets quarterly goals, and measures success using the OKR methodology. Nils also plans and implements new initiatives in an agile manner and prioritizes and monitors projects and KPIs. Before that, from 2016 to 2020, they worked at innogy SE as a Digital Expert in Digital Service. In this role, they were the business owner for the digital customer support area, led international projects for digitalization and automation of customer processes, and developed and implemented email campaigns and newsletters. Prior to that, they worked at RWE International SE as a Junior Online-Marketing Manager and at RWE Vertrieb AG as a Junior Online-Marketing Manager and an apprentice to an Industrial Clerk.

Nils Kirchhoff obtained a Bachelor of Arts (B.A.) degree in Business Administration from FOM Hochschule für Oekonomie & Management, completing their studies from 2012 to 2016. In addition, they have obtained the IPMA Level D certification from GPM Deutsche Gesellschaft für Projektmanagement e.V. in 2021.