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Anjali Parmar is a skilled technical support engineer with experience at Akari Software since January 2021, specializing in investigating software applications, resolving issues, and managing client escalations through Jira. Previous roles include a technical analyst at Thalia Technologies Private Limited, where data analysis led to a 10% increase in online sales through targeted enhancements to Shopify applications, and a junior QA analyst at Homework Lights & Interio. Anjali holds a Master's degree in Information Systems with Computing from Dublin Business School and a Bachelor's degree in Electronics Engineering from K. J. Somaiya Institute of Technology.