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Sarah Fernandes currently serves as the Head de Customer Success at AutoForce, beginning in March 2024, where responsibilities include leading the Onboarding and Support teams, conducting 1:1 meetings and Personal Development Interviews (PDIs), analyzing KPIs, and implementing 4DX methodologies. Prior experience includes positions at Sistema Saipos from November 2020 to March 2024 as a Supervisora de Onboarding and as an Analista de implantação, focusing on team leadership, KPI and OKR analysis, and customer success mapping. Previously, at Processo Ágil (January 2017 - November 2020), Sarah held the role of Gerente de implementação, emphasizing process mapping and client success. Sarah's earlier career includes consulting at SoftUrbano and management roles at Escritório de Advocacia Alcides e Souza. Educational background features a Bachelor's degree in Law obtained from Centro Universitário do Rio Grande do Norte - UNI RN (2015-2020).