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Raymond Muller is a seasoned professional with extensive experience in service management and continuous improvement within the Information Technology sector. Currently serving as the Manager of Service Desk Operations at Airservices Australia since July 2022, Raymond previously held the role of Principal Advisor for Continuous Improvement at the Department of Transport and Main Roads, where responsibilities included managing a significant CI program. With a career spanning over 13 years at the Department, roles included Service Center Manager, Principal Incident Manager, and Manager of Service Management, emphasizing expertise in ITIL practices and stakeholder engagement. Earlier career experiences at Telstra and Toys"R"Us contributed to a solid foundation in sales and customer service. Raymond holds a Diploma in Information Technology from Brisbane North Institute of TAFE and graduated from Holland Park State High School.