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Jade Coughlan is a seasoned professional with extensive experience in operations and managerial roles within the customer service sector. Currently serving as Senior Manager of Regional Partner Operations for EMEA at Airbnb since September 2017, Jade is responsible for overseeing key geographical regions and enhancing performance outcomes across various service tiers and lines of business. Previous roles include Partner Manager at Airbnb, CCE Senior Operations Manager at CarTrawler, and multiple positions at Vodafone Ireland, where Jade focused on service delivery and call center operations. A strong leader, Jade has a proven track record of developing teams, improving operational efficiency, and building strategic partnerships. Education was completed at the National School of the Arts from 1997 to 2001.