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Dawn Thiem is a seasoned professional with over 16 years of experience in driving strategic change initiatives across various industries, including non-profits, small businesses, and Fortune 500 companies. Currently serving as Senior Vice President of Customer Success & Operations at AgilityHealth since February 2015, Thiem has held multiple leadership roles within the company, including Vice President positions focused on Customer Success, Enablement, and Enterprise Business Agility. Prior experience includes consulting and instructional roles at Blue Cross and Blue Shield of Nebraska, Midland University, and Mutual of Omaha, where Thiem contributed as a Sr. Business Systems Consultant and Project Manager. Educational qualifications include an MBA from Bellevue University and a Bachelor's degree in International Business from the University of Nebraska at Omaha.