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Michael’s work focuses on helping leaders develop and implement high impact customer-centric strategies. As an executive, he successfully led transformation in marketing, sales, technical support, new product development and customer experience. As a consultant he has worked in numerous industries including IT, telecoms, high technology materials, ocean technology, food manufacturing, construction, industrial services, post-secondary education and the public sector – and he has led several organization-wide transformation projects. Michael works often with organizations operating internationally – including in Europe, Africa and China. He is a skillful facilitator and advisor who works at all levels, from the boardroom to the shop floor. His education includes an MBA from INSEAD and an MA from Cambridge University and he is the president of Michael Hodgett Consulting Inc.