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Carol Sugawara is a Program Manager and Team Lead at Troy Consulting LLC, with extensive experience in operational efficiency and client support. At Microsoft, Carol has held various roles such as Business/Project/Program Manager, Program Manager, and Business Coordinator, where Carol has excelled in guiding clients through processes, ensuring compliance, and managing operations effectively. Prior to their current role, Carol worked at Seattle City Light as an Administrative Specialist III, providing support in a highly confidential government environment.