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Rachel Norkin is a seasoned professional in Customer Success management with extensive experience across various organizations. Currently serving as Manager and Team Lead for Customer Success at AgentSync, Rachel collaborates with leadership to drive team success and improve customer experiences. Previous roles include Principal Customer Success Manager at Myagi, where Rachel managed North American operations and led sales initiatives, and Client Success Executive at Korn Ferry, focusing on account growth and customer advocacy. With a strong foundation in client engagement and sales effectiveness, Rachel has contributed to multiple organizations by enhancing customer journeys and implementing strategic processes that foster customer satisfaction and retention. Rachel holds a degree in Business Administration, Marketing from California State University-Long Beach and continues to advance skills through Trailhead by Salesforce.