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Lisa W. is an experienced technical writer currently employed at AERCO International, Inc. since June 2022, focusing on the creation and maintenance of technical publication materials such as operation and maintenance manuals and installation guides. Prior to this role, Lisa served as a Client Information Administrator at The Salvation Army USA Eastern Territory, where responsibilities included training coordination, system support, and the development of user guides. Lisa W. also held the position of Knowledge Analyst at the NYC Department of Education, conducting research and analysis on enrollment policies and providing training on application processes. Additionally, experience as a Content Project Coordinator at the NYC Office of Technology & Innovation involved managing projects to enhance content services, while earlier roles included managing compliance at the NYC Department for the Aging and serving as a Sentencing Advocate at Court Consultation Services. Lisa W. holds a Bachelor’s Degree in English Language and Literature from Binghamton University.