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Smriti Kapoor has diverse work experience in the field of public relations and client servicing. Smriti began their career as an intern at Delhi Press in 2014 and later interned at Perfect Relations in 2015. In 2016, they worked as a PR Executive at Priceless Possessions. From 2018 to 2021, Smriti worked at Value 360 Communications Private Limited, where they started as a PR Executive and was promoted to Senior PR Executive and then Assistant Manager. In 2021, they joined Kaizzen as an Account Manager in PR and Client Servicing. Smriti then moved to Avian WE in 2022, also as an Account Manager. Currently, they hold the position of Account Manager at Adfactors PR since January 2023.

From 2013 to 2016, Smriti Kapoor attended Professional Jobs and Careers, where they completed their Bachelor's degree in journalism and mass communication, with a focus on journalism.