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Hansen Agustin Juaban possesses extensive experience in various roles within the customer service and quality assurance sectors, currently serving as Senior Support Staff at Abu Dhabi Commercial Bank since December 2018. Responsibilities include evaluating and managing credit card application submissions, preparing campaign reports, and leading daily agent operations. Prior to this position, Hansen held roles as a Quality Analyst at DBX Solutions DMCC and as a Team Leader at arvato Bertelsmann Manila and WNS Global Services, with a foundational career in customer service and logistics coordination. Hansen's educational background includes a Master of Arts in Education with a focus on Guidance and Counseling from Eastern Visayas State University and a Bachelor of Arts in Social Sciences, specializing in Psychology from the University of the Philippines.