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Melanie Edwards is a dedicated professional with extensive experience in training and customer service. Currently serving as a Federal Staffing Assistant at YRCI since March 2024, Melanie also holds a position in Customer Service Training at WesBanco since July 2022, where responsibilities include collaborating with management to develop training programs, mentoring peers, and enhancing customer relationships through excellent support. Previously, as a Lead Trainer at Inverness Technologies from May 2019 to July 2022, Melanie demonstrated strong skills in curriculum development and project management in adult education. Additional experience includes working as a Transition Counselor. Educational qualifications include a Master’s degree in Elementary Education and Teaching from Western Kentucky University, a degree in Medical Information Technology from Elizabethtown Community and Technical College, and a Bachelor's degree also in Elementary Education and Teaching from Western Kentucky University.