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Joseph Dickerson is an experienced professional in client services and operations management, currently serving as the Head of US Client Services at Acquire BPO since April 2023. Prior to this role, Joseph held the position of Vice President of North American Operations at Avantive Solutions from July 2019 to April 2023. Joseph has also served as Site Director at Alorica, Regional VP Operations at Telerx (a subsidiary of Merck & Co), and General Manager at APAC Customer Services, showcasing extensive leadership in call center operations across multiple organizations. Earlier career highlights include Director of Call Center Operations at Connextions and NPAS, as well as management positions at PNC Mortgage and Bank of America Mortgage.