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Jim H. has extensive experience in customer service and logistics management, currently serving as an RMA Administrator at Aclara since August 2014, where responsibilities include coordinating customer returns. Prior to Aclara, Jim worked at ABB, Inc. for over 11 years, initially as a Return Materials Coordinator in the Process Automation Division and later as a Customer Service Representative in a global call center setting. Earlier work experience includes technical support and customer service roles at Alltel Wireless and GTE Wireless. Jim also has a background in transportation and warehousing, having held positions such as CDL truck driver and Warehouse Manager. Educational qualifications include studies at Weatherhead School of Management, Cleveland State University, and Cuyahoga Community College.