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Susan White joined the ACGME as its first Director, External Communications in April 2016 after holding three different communication leadership roles at the second-largest health system in Illinois, formerly Presence Health.

Ms. White has more than 20 years of experience leading teams in the development and execution of strategic communications for organizations in the financial, architectural, legal, and health care sectors. She specializes in media relations, crisis communication, reputation management, brand awareness, change communication, and digital strategy.

As Director, Internal Communications for Presence Health, Ms. White helped form the first Internal Communications Department after a merger that doubled the organization in size. Additional achievements in her tenure there include the development and execution of proactive public relations campaigns and crisis plans for initiatives that included open enrollment under the ACA, Ebola preparedness, and price transparency. She also led the communication strategy for the fusion of two intranet platforms post-merger into SharePoint and facilitated change communications for a systemwide revenue cycle project and electronic health record system installation project, among others.