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Nicky Norman has a comprehensive work experience in the event production and technical services industry. Prior to their current position as the Head of Production and ICT Services at ACC Liverpool since May 2021, Nicky held the position of Head of Production and Technical Services from March 2016 to May 2021. Before that, they served as the Senior Production and Technical Manager at ACC Liverpool from February 2010 to March 2016. Previously, Nicky worked at The ICC Birmingham, where they held various roles including Event Manager (Technical) from December 2004 to February 2010, Senior AV Technician from April 2001 to December 2004, and AV Technician from January 1999 to April 2001.

Nicky Norman attended the University of Wolverhampton from 1995 to 1998, where they completed a Bachelor of Arts (B.A.) degree in Electronic Media with Photography.