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Kenneth Simpson possesses extensive experience in IT support and service management, currently serving as a Service Transition Manager at Acas since July 2009, where responsibilities include providing IT support for the Glasgow office, managing service desk operations, and ensuring timely upgrades and installations of IT equipment. Prior to this role, Kenneth worked as a Service Desk Analyst, handling customer inquiries and technical issues with a focus on maintaining high customer satisfaction and adherence to service level agreements. Kenneth's earlier experience as a Technical Resource Scheduler at Northgate Information Solutions involved ensuring appropriate escalation of calls and efficient assignment of tasks to engineers based on their skills while managing hardware sourcing needs.