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Nick Would is an accomplished leader with extensive experience in customer service and operations. Currently serving as Senior Director of Global Customer Service at Abcam, Nick oversees the integration of Order Management and Non-Technical Customer Service teams while also leading the Mission Acceleration team to transform customer operations. Prior to this role, Nick served as a Special Advisor at Ufonia, providing strategic insights for a digital healthcare start-up, and held various leadership positions at Vodafone, including Group Senior Commercial and Service Manager and Head of Global Customer Operations. Nick's background includes roles at Verizon Business and UUNET, with a strong foundation in project management and service operations. Educated with an MBA in Corporate Governance and Responsibility from the University of Birmingham and a BSc in Economics from Brunel University London, Nick has received accolades for outstanding performance in academia.