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Lorena Alves is a dedicated professional with extensive experience in customer operations and management. Currently serving as the Customer Operations Lead at phenox since May 2021, Lorena previously held various leadership roles, including Customer Service Intern and Kayak Supervisor at Southern Adventist University, where innovative revenue strategies were implemented. As Head Manager for Higher Tech Minded Ladies at Enactus, impactful mentorship programs were developed to encourage middle school girls to pursue STEM fields, resulting in increased student enrollment in coding classes. Additional experience includes tutoring and event organization as a Student Ambassador at Hong Kong Adventist College and overseeing operations as a Health Food Store Manager at Blue Mountain Academy. Lorena earned a B.B.A. in Management with a focus on International Business from Southern Adventist University.