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Franziska Hendrich is a professional with extensive experience in customer relationship management and marketing. Currently serving as Junior Manager CRM at A-ROSA Kreuzfahrten since November 2018, Franziska previously held the position of CRM Executive at the same company. Prior experience includes a role as Junior Marketing Manager at Grand Hotel Heiligendamm from May 2016 to October 2018. Educational qualifications include a Master of Science in Dienstleistungsmanagement from Universität Rostock (2012-2015) and a Bachelor of Science in Betriebswirtschaftslehre from Hochschule Magdeburg-Stendal (2008-2011).