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Rob Morse is a seasoned professional in customer success and operations management with extensive experience in both corporate and retail environments. Currently serving as Sr. Manager of Renewals in Commercial Operations at 8x8 since January 2015, Rob oversees the Renewals team and collaborates with cross-functional teams to ensure smooth renewals and accurate forecasting. Previously, Rob held multiple senior management roles in Global Customer Success & Services at 8x8, focusing on customer onboarding, product adoption, and proactive account support. Prior to 8x8, Rob worked at Velodyne Acoustics, Inc. and Velodyne LiDAR, Inc., where responsibilities ranged from managing sales support teams to developing partner relationships and driving customer satisfaction. Rob's background also includes leadership roles at Video Only and Best Buy, emphasizing sales management and distribution logistics. Rob holds educational credentials from San Jose State University and Norwich University.