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Michal Rachowski is an experienced operations and business manager currently serving as Operations Manager and Service Desk Team Leader at Diebold Nixdorf since January 2017. Previous roles include Business Manager at Squiz Poland, where responsibility encompassed client management and staff oversight, and Customer Service Director at DOM MARKI, overseeing a team focused on packaging and branding. Additional experience includes roles as a Trainer, Help Desk support, and Customer Service Agent at Arvato Services, and early academic and research positions at Hochschule Wismar, where work involved e-learning systems and web content management analysis. Michal holds a Master's degree in Business Computer Science and another in Computer Science and Econometrics, complemented by a Diploma in Legal Translation.