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Joep de Jong is an accomplished operations professional with extensive experience in customer experience (CX) services. Currently serving as Head of Operations at 5CA since August 2019, Joep has held various leadership roles, including Operations Director and Operations Manager, within the multilingual CX services provider. Prior experience includes managing the contact center at Samsung Electronics Benelux and leading client teams at Conduent, focusing on high-quality customer interactions. Earlier roles involved delivery management at Xerox and Telenamic N.V., where Joep significantly contributed to project development and team growth. Joep began a career in operations and service management with Unamic/HCN, overseeing outbound and inbound projects while also participating as an intern at Canal Plus. Joep holds a Bachelor's degree in economics from Fontys University of Applied Sciences, complemented by foundational education at Martinus College.